Shipping and Handling
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on Friday – Sunday.
If a request for custom wiring or a pickup installation is made on your guitar, our delivery time will be extended by approximately 1 day.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
3. Delivery Instructions
If you have special delivery instructions, please provide them to us in the customer notes field on the check-out page of our website. We will do our best to accommodate your request.
4. Shipping Costs
Shipping costs are based on the location the product is being shipped to.
We offer free shipping on orders to the USA and Canada.
A shipping fee of $80.00 US will be applied to all orders outside of USA and Canada.
Once you have input your shipping address at the checkout screen, shipping charges will be displayed if applicable.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at email@example.com or call 1-877-398-8111.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org or call 1-877-398-8111.